Privacy
Policy
Privacy Policy & HIPAA Notice of Privacy Practices
Express Specialty Pharmacy
902 W. Lumsden Rd.,
Ste.#104
Brandon, FL 33511
Effective Date: 12/15/2025
1. Our Commitment to Your Privacy
Express Specialty Pharmacy is committed to protecting the privacy, confidentiality, and security of our patients’ personal and health information. We strictly adhere to all applicable federal and Florida state laws, including the Health Insurance Portability and Accountability Act (HIPAA), to safeguard your information and preserve your privacy rights.
2. Information We Protect
We protect all forms of Protected Health Information (PHI), including but not limited to:
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Name, address, phone number, and date of birth
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Prescription and medication records
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Medical and insurance information
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Payment and billing information
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Communications with healthcare providers and patients
This information may be maintained in electronic, paper, or verbal form and is protected regardless of format.
3. How We Use and Disclose Information
We use and disclose your PHI only as permitted or required by law, including for the following purposes:
3.1 Treatment
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Dispensing prescriptions
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Consulting with prescribers and other healthcare professionals
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Providing medication therapy management and patient counseling
3.2 Payment
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Processing insurance claims
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Billing and reimbursement activities
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Eligibility and benefit verification
3.3 Healthcare Operations
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Quality assurance and compliance activities
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Pharmacy operations and accreditation
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Training and performance evaluation
4. Strict Limits on Disclosure
Express Specialty Pharmacy does not sell, rent, or trade patient information.
We limit access to PHI to authorized personnel only, based on job responsibilities, and apply the minimum necessary standard for all uses and disclosures.
5. Patient Privacy Rights
Under HIPAA and Florida law, you have the right to:
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Access and obtain copies of your health records
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Request corrections or amendments to your records
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Request restrictions on certain uses or disclosures
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Request confidential communications
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Receive an accounting of disclosures
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Receive a paper copy of this Privacy Policy upon request
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File a complaint without fear of retaliation
6. Authorization for Other Uses
Uses or disclosures of PHI not permitted by law will be made only with your written authorization, which you may revoke at any time in writing, except where action has already been taken.
7. Safeguards to Protect Your Information
We employ administrative, technical, and physical safeguards to protect PHI, including:
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Secure electronic systems and password protection
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Staff training on privacy and security requirements
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Restricted access to pharmacy areas and records
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Secure disposal of confidential information
8. Website and Electronic Communications
While we take reasonable steps to protect information submitted through our website or electronic communications, patients are advised that electronic transmission may not always be secure. We recommend avoiding sensitive information in unsecured communications unless directed by the pharmacy.
9. Breach Notification
In the event of a breach of unsecured PHI, Express Specialty Pharmacy will:
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Notify affected individuals promptly
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Comply with all HIPAA breach notification requirements
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Take immediate corrective action to prevent future occurrences
10. Complaints and Concerns
If you believe your privacy rights have been violated, you may file a complaint with:
Express Specialty Pharmacy Privacy Officer
902 W. Lumsden Rd., Unit 104
Brandon, FL 33511
Phone: [Insert Phone Number]
You may also file a complaint with the U.S. Department of Health and Human Services (HHS). Filing a complaint will not affect your care or services.
11. Changes to This Policy
Express Specialty Pharmacy reserves the right to change this Privacy Policy as permitted by law. Updated versions will be made available upon request and posted on our website.
12. Acknowledgment
By using our services, you acknowledge that you have received or have access to this Privacy Policy and understand our commitment to protecting your privacy rights.