Shipping Policy
Express Specialty Pharmacy
902 W. Lumsden Rd.,
Ste.# 104
Brandon, FL 335111.
1. Purpose
This Shipping Policy establishes the standards and procedures for the shipment of prescription medications and specialty pharmacy products by Express Specialty Pharmacy, ensuring compliance with applicable United States Postal Service (USPS) regulations, federal and state pharmacy laws, and patient safety requirements.
2. Shipping Eligibility
Shipping services are offered only upon explicit customer request and documented approval.
Shipments are limited to patients or authorized caregivers with a valid prescription on file.
All shipments must comply with federal and Florida state pharmacy regulations.
3. Service Area Limitation
Shipping services are strictly limited to addresses within a 50-mile radius of the pharmacy’s physical location:
902 W. Lumsden Rd., Ste.# 104, Brandon, FL 33511
Orders outside this radius are not eligible for shipment.
4. Shipping Carrier
Express Specialty Pharmacy utilizes the United States Postal Service (USPS) for medication shipments.
All shipments are processed in accordance with USPS mailing standards, including packaging, labeling, and handling requirements for pharmaceutical products.
5. Shipping Method
Shipping method (e.g., Priority Mail, Priority Mail Express) will be determined based on:
-Medication requirements
-Temperature sensitivity
-Delivery timeframe
-Customer preference, when available
-Signature confirmation may be required at the pharmacy’s discretion or per medication requirements.
6. Packaging and Handling
-Medications are securely packaged to protect product integrity and patient privacy.
-Temperature-sensitive medications are packaged using appropriate materials consistent with manufacturer guidelines and USPS requirements.
-No controlled substances or restricted items will be shipped at all.
7. Customer Responsibilities
Customers must provide accurate and complete shipping information. Customers are responsible for ensuring someone is available to receive shipments when required. Express Specialty Pharmacy is not responsible for delays or delivery issues caused by incorrect addresses or USPS service interruptions.
8. Shipping Schedule
Shipments are processed during regular business hours. Orders approved after the daily shipping cutoff may be shipped the next business day. No shipments are processed on federal holidays observed by USPS.
9. Lost, Delayed, or Damaged Shipments
Any delivery issues must be reported to the pharmacy within 24 hours of receipt or the expected delivery date. Express Specialty Pharmacy will work with USPS to investigate and resolve shipping concerns and will guarantee replacement if the issue is outside its control.
10. Policy Modifications
This Shipping Policy may be updated at any time to maintain compliance with USPS regulations, pharmacy laws, or operational needs. Customers will be notified of material changes upon request or as required by law.
11. Contact Information
For shipping requests, approvals, or questions regarding this policy, please contact:
Express Specialty Pharmacy
902 W. Lumsden Rd.,
Ste.#104
Brandon, FL 33511
Phone: 813-288-0777